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Summary of Technical Qualifications:
Management experience encompassing projects, customer relations and personnel. Demonstrated ability to provide leadership directly and by example to manage multiple employees while creating and maintaining a healthy and productive team environment. Proven ability to lead multiple projects simultaneously with little or no direction from upper management and no direct supervision. Experience coordinating the simultaneous efforts of multiple vendors and subcontractors in conjunction with internal and external clients to accomplish specific goals. Systems Engineering experience covering complete product life cycles (from draft to finished product). Hardware, firmware and software design, development, creation and final implementation. Software Development experience for large-scale multitasking, multiprocessing telephony equipment as well as small-scale consumer products. Intellectual Property experience (inventor and co-inventor on US patents). Working knowledge and previous experience in multiple development environments spanning both the UNIX and Microsoft platforms to create programs written as stand-alone tools/utilities as well as modules for small, large and enterprises wide system integration. Applications written in Visual Basic, HTML & shell scripts and utilities written in C/C++, BASH, Perl and PhP (including use of CGI) to aid in development, documentation of Requirements and Design Specifications, Unit Tests and technical documentation / source code inspections. |
Resume for Thomas Vaughn (long version)
Summary of Personal Qualifications:
Work History:
Cherokee Services Group (CSG, LLC), Memphis, TN
2010 - Present : IRS EPACS Project Lead
I am the National Assistance Center (NAC) Project Lead for the Internal Revenue Service (IRS). The NAC is a project management hub and 2nd tier help desk for the ongoing installation and operation of the IRS Enterprise Physical Access Control System (EPACS) for implementation of Homeland Security Presidential Directive 12 (HSPD-12).
As Project Lead, I am responsible for overseeing the coordination and technical support efforts of the EPACS field installations in conjunction with the integrator (Tyco) and IRS field personnel. I supervise the efforts of six Security System Engineers regionally dispersed across four time zones.
I work with no direct supervision but report remotely to my Program Manager in Fort Collins, CO and to the IRS EPACS Operations Manager in Washington D.C. Additional duties include project and functional management, customer relations and coordination of resources. I report, coordinate, control, identify & mitigate risk, direct all phases of the EPACS NAC support from installation phases through continued operations. I also act as the primary administrative and tactical customer contact for the NAC.
Octal Consulting (Octal Corporation), Seattle, WA,
2009 - 2012 : (Octal Consulting) Private Security Consultant
As an independent contractor, I worked for several clients:
Washington State Department of Transportation, Ferries Division:
Acted as Security System Specialist primarily coordinating the RFI/RFP process to replace the Vigilos product with $4M+ USD Homeland Security Grant funding.
Pemco Mutual Insurance Company, Holland America Line, Global Crossing, Wright Runstad and Company:
Provided retainer services as well as proactive and reactive support of the Vigilos Enterprise Management software responsible for managing security systems at multiple regionally disparate sites. Proactive support included remote access of system components to validate real-time run parameters, check logs and real-time data for potential problems (for instance, monitoring disk space, kernel logs, etc.). Reactive support included remote access of systems from the back-end and/or front-end to verify client reported issues, troubleshoot the causes and effect solutions.
Vigilos, Inc., Seattle, WA
January, 2001 - December, 2009
2008 - 2009 : Client Services Manager
2006 - 2008 : Project Manager
2004 - 2006 : Support Manager
2002 - 2004 : Engineer
2001 - 2002 : C Device Driver Programmer
As Client Services Manager, I was responsible for the Project Management, Client Support and the Installation / Deployment departments of Vigilos. I had six direct reports and reported directly to the COO and later to the CEO.
Responsibilities included direct management of personnel, oversight of the Deployment and Project Management Processes, liaising with Development, Sales and Marketing, Product Development and Deployment Management.
Develop new (and improve existing) client relations through management of client's new or existing Vigilos installations.
Work with Sales to create, improve and document pre-sales tools including new client qualification and initial site visit processes and procedures.
Liaise with Sales to help guide the transition of new client relationships from Sales to Deployment for new projects.
2006 - 2008 : (Vigilos) Project Manager
Use project management tools (MS Project, spreadsheets, etc.) to map the deployment process on a per project basis (including projects within projects - ie. the 3 year WSF project included 36 overlapping individual site deployments that took anywhere from 2 to 6 months each.)
Lead status meetings to manage Vigilos, Client and third party vendor resources to the completion of individual and large scale projects.
Managed unresponsive and/or unmotivated clients and vendors to the completion of tasks necessary to fulfill Vigilos installations.
Review drawings and security diagrams to assess and create most optimum design and configuration of Vigilos software for client's needs.
Completely configure Vigilos software on an enterprise-wide and per site basis. (This includes gathering and correlating large amounts of sometimes disparate data from multiple sources, including sources the client may not have been aware of).
2004 - 2006 : (Vigilos) Support Manager
Directly interface with clients, vendors, manufacturers and Vigilos personnel to differentiate between technically complex hardware and software issues in order to isolate problems into such categories as hardware/software configuration, setup, misuse, defects as well as possible software change requests.
Document and communicate (client support calls), proposed solutions, investigation, actual solution, as well as internal and client communication throughout the troubleshooting process.
Provide client facing technical support via phone, email or onsite visit for the Vigilos software.
Took lead in site installation of Vigilos system at FBI Engineering and Research Facility at Quantico, VA, as well as Department of State installation in Alexandria, VA.
Continue to act as Research and Development lead for integrating new products into existing installations by learning how the product works, setting it up and empirically verifying interoperability with the Vigilos software.
Assist clients with Security Consultations - including pre-installation on-site surveys to discuss placement of cameras and sensors as well as post-installation consultation on best of use of Vigilos software.
Responsible for arranging and presenting product training for new clients. The training curriculum was broken into two eight hour classes that I would present to classes of 20 or less at the client's site or at Vigilos headquarters.
2002 - 2004 : (Vigilos) Engineer / Trainer / Client Support -- (actual title was 'Engineer')
Oversee the acquisition and setup of proposed technologies for integration into existing Vigilos systems including pricing, ordering or negotiating demo equipment loans from various manufacturers. Following the implementation on a test bed, wrote up the wiring diagrams, instructions and recommendations then deliver results to client for final implementation. Assist other trainer in training new clients on the use of the Vigilos system. Provide UI and back-end support to clients (external and internal) for the Vigilos software. Continuing maintenance of the Database Synchronization code / process.
Wrote and hosted (from my work development server) first company Intranet.
2001 - 2002 : (Vigilos) C Device Driver Programmer
Designed and coded the Vigilos Enterprise Database Synchronization process in ANSI C used to synchronize data between an Oracle database and multiple Postgres databases across the internet. Refined, improved and optimized process in terms of security and increased efficiency. I also wrote smaller utility programs to assist the Oracle DBA with monitoring the Oracle database for 24x7 uptime and contributed to the DMP device driver (DMP was an Access Control / Intrusion security panel that was integrated into the Vigilos system).
Microchip Engineering, Inc. (formerly CRD, Inc.), Columbia, MO
November, 1999 - November, 2000:
Systems Engineer
Assist in design and development, to completion, of industrial and consumer grade products, including hardware, firmware and software (GUI end-user product interface). Work with Production Management to create Test Fixtures and Test Procedures. Interact with customer base for consultation regarding new product requirements and specifications. Train engineering new-hires and interns.
Created a proprietary web browser using Visual Basic 6.0 for CRD. The CRD Browser works with multiple common Netscape and IE plug-ins as well as specific proprietary probe data from CRD's Smart Probe family.
Created an ActiveX Utility to master all Smart Valve communication in a digital printing press.
Designed and created a packaged GUI (graphical user interface) in Visual Basic 6.0 for Windows 95/98 platform which allows the end user to easily interface with the LaneCounter and cross applications to create Excel spreadsheets from data retrieved from the LaneCounter firmware. Helped in the design and creation of the test procedure and test fixture for CRD Manufacturing.
Created a touch screen application for a digital printing presses. Responsibilities include all visual aspects of touch screen software as well as the application's interaction with the digital interface for use in controlling digital valves. (still under development)
Acted as the primary Systems Engineer in the creation of the consumer end product Melitta Perfect Time Coffee Pot (this is a regular coffee pot that acquires the time of day from the WWVB transmitter in Fort Collins, CO). As a result of this work, I am an inventor on US Patent 'APPLIANCE HAVING A CLOCK SET TO UNIVERSAL TIME' (US 2005/0105399 A1) published in 2005. Designed application suite of software to simulate product operation and helped in the transition of the virtual product through embedded design into the final product.
Alcatel USA, Inc.
June, 1997 - October, 1999
Software Development Engineer II
Q3 MIB Development: Development in C++ in the Performance Monitoring area of the Q3 Management Information Base for Alcatel USA's broadband 1680 OGX (Optical Gateway Cross Connect).
New feature development for DSC DEXCS1 and DSC DEXCS1L (DSC's narrowband cross connects) including documentation and design (software design and requirement specifications).
C and Z8000 Assembly code sustaining for DSC DEXCS1 and 1L and new feature development. C++ sustaining for the DSC DEXCS1VL. Areas include Performance Monitoring, Connections, Alarms and Fault Isolation.
Education:
Technologies, Training and Organizational Development Certifications
Summary of Personal Qualifications:
- Strong work ethic with a solid technical background coupled with impeccable customer service skills and proven ambition for success.
- Remarkable attention to detail.
- Creative, enthusiastic and devoted to the completion of duties and responsibilities.
- Highly analytical and detail oriented with strong communication, leadership and tutorial skills.
- Proven ability to work independently with no direct supervision.
- High Risk Public Trust clearance adjudicated in 2011 for the Department of Treasury. (Clearance is valid from 2011-2016)
Work History:
Cherokee Services Group (CSG, LLC), Memphis, TN
2010 - Present : IRS EPACS Project Lead
I am the National Assistance Center (NAC) Project Lead for the Internal Revenue Service (IRS). The NAC is a project management hub and 2nd tier help desk for the ongoing installation and operation of the IRS Enterprise Physical Access Control System (EPACS) for implementation of Homeland Security Presidential Directive 12 (HSPD-12).
As Project Lead, I am responsible for overseeing the coordination and technical support efforts of the EPACS field installations in conjunction with the integrator (Tyco) and IRS field personnel. I supervise the efforts of six Security System Engineers regionally dispersed across four time zones.
I work with no direct supervision but report remotely to my Program Manager in Fort Collins, CO and to the IRS EPACS Operations Manager in Washington D.C. Additional duties include project and functional management, customer relations and coordination of resources. I report, coordinate, control, identify & mitigate risk, direct all phases of the EPACS NAC support from installation phases through continued operations. I also act as the primary administrative and tactical customer contact for the NAC.
Octal Consulting (Octal Corporation), Seattle, WA,
2009 - 2012 : (Octal Consulting) Private Security Consultant
As an independent contractor, I worked for several clients:
Washington State Department of Transportation, Ferries Division:
Acted as Security System Specialist primarily coordinating the RFI/RFP process to replace the Vigilos product with $4M+ USD Homeland Security Grant funding.
Pemco Mutual Insurance Company, Holland America Line, Global Crossing, Wright Runstad and Company:
Provided retainer services as well as proactive and reactive support of the Vigilos Enterprise Management software responsible for managing security systems at multiple regionally disparate sites. Proactive support included remote access of system components to validate real-time run parameters, check logs and real-time data for potential problems (for instance, monitoring disk space, kernel logs, etc.). Reactive support included remote access of systems from the back-end and/or front-end to verify client reported issues, troubleshoot the causes and effect solutions.
Vigilos, Inc., Seattle, WA
January, 2001 - December, 2009
2008 - 2009 : Client Services Manager
2006 - 2008 : Project Manager
2004 - 2006 : Support Manager
2002 - 2004 : Engineer
2001 - 2002 : C Device Driver Programmer
As Client Services Manager, I was responsible for the Project Management, Client Support and the Installation / Deployment departments of Vigilos. I had six direct reports and reported directly to the COO and later to the CEO.
Responsibilities included direct management of personnel, oversight of the Deployment and Project Management Processes, liaising with Development, Sales and Marketing, Product Development and Deployment Management.
Develop new (and improve existing) client relations through management of client's new or existing Vigilos installations.
Work with Sales to create, improve and document pre-sales tools including new client qualification and initial site visit processes and procedures.
Liaise with Sales to help guide the transition of new client relationships from Sales to Deployment for new projects.
2006 - 2008 : (Vigilos) Project Manager
Use project management tools (MS Project, spreadsheets, etc.) to map the deployment process on a per project basis (including projects within projects - ie. the 3 year WSF project included 36 overlapping individual site deployments that took anywhere from 2 to 6 months each.)
Lead status meetings to manage Vigilos, Client and third party vendor resources to the completion of individual and large scale projects.
Managed unresponsive and/or unmotivated clients and vendors to the completion of tasks necessary to fulfill Vigilos installations.
Review drawings and security diagrams to assess and create most optimum design and configuration of Vigilos software for client's needs.
Completely configure Vigilos software on an enterprise-wide and per site basis. (This includes gathering and correlating large amounts of sometimes disparate data from multiple sources, including sources the client may not have been aware of).
2004 - 2006 : (Vigilos) Support Manager
Directly interface with clients, vendors, manufacturers and Vigilos personnel to differentiate between technically complex hardware and software issues in order to isolate problems into such categories as hardware/software configuration, setup, misuse, defects as well as possible software change requests.
Document and communicate (client support calls), proposed solutions, investigation, actual solution, as well as internal and client communication throughout the troubleshooting process.
Provide client facing technical support via phone, email or onsite visit for the Vigilos software.
Took lead in site installation of Vigilos system at FBI Engineering and Research Facility at Quantico, VA, as well as Department of State installation in Alexandria, VA.
Continue to act as Research and Development lead for integrating new products into existing installations by learning how the product works, setting it up and empirically verifying interoperability with the Vigilos software.
Assist clients with Security Consultations - including pre-installation on-site surveys to discuss placement of cameras and sensors as well as post-installation consultation on best of use of Vigilos software.
Responsible for arranging and presenting product training for new clients. The training curriculum was broken into two eight hour classes that I would present to classes of 20 or less at the client's site or at Vigilos headquarters.
2002 - 2004 : (Vigilos) Engineer / Trainer / Client Support -- (actual title was 'Engineer')
Oversee the acquisition and setup of proposed technologies for integration into existing Vigilos systems including pricing, ordering or negotiating demo equipment loans from various manufacturers. Following the implementation on a test bed, wrote up the wiring diagrams, instructions and recommendations then deliver results to client for final implementation. Assist other trainer in training new clients on the use of the Vigilos system. Provide UI and back-end support to clients (external and internal) for the Vigilos software. Continuing maintenance of the Database Synchronization code / process.
Wrote and hosted (from my work development server) first company Intranet.
2001 - 2002 : (Vigilos) C Device Driver Programmer
Designed and coded the Vigilos Enterprise Database Synchronization process in ANSI C used to synchronize data between an Oracle database and multiple Postgres databases across the internet. Refined, improved and optimized process in terms of security and increased efficiency. I also wrote smaller utility programs to assist the Oracle DBA with monitoring the Oracle database for 24x7 uptime and contributed to the DMP device driver (DMP was an Access Control / Intrusion security panel that was integrated into the Vigilos system).
Microchip Engineering, Inc. (formerly CRD, Inc.), Columbia, MO
November, 1999 - November, 2000:
Systems Engineer
Assist in design and development, to completion, of industrial and consumer grade products, including hardware, firmware and software (GUI end-user product interface). Work with Production Management to create Test Fixtures and Test Procedures. Interact with customer base for consultation regarding new product requirements and specifications. Train engineering new-hires and interns.
Created a proprietary web browser using Visual Basic 6.0 for CRD. The CRD Browser works with multiple common Netscape and IE plug-ins as well as specific proprietary probe data from CRD's Smart Probe family.
Created an ActiveX Utility to master all Smart Valve communication in a digital printing press.
Designed and created a packaged GUI (graphical user interface) in Visual Basic 6.0 for Windows 95/98 platform which allows the end user to easily interface with the LaneCounter and cross applications to create Excel spreadsheets from data retrieved from the LaneCounter firmware. Helped in the design and creation of the test procedure and test fixture for CRD Manufacturing.
Created a touch screen application for a digital printing presses. Responsibilities include all visual aspects of touch screen software as well as the application's interaction with the digital interface for use in controlling digital valves. (still under development)
Acted as the primary Systems Engineer in the creation of the consumer end product Melitta Perfect Time Coffee Pot (this is a regular coffee pot that acquires the time of day from the WWVB transmitter in Fort Collins, CO). As a result of this work, I am an inventor on US Patent 'APPLIANCE HAVING A CLOCK SET TO UNIVERSAL TIME' (US 2005/0105399 A1) published in 2005. Designed application suite of software to simulate product operation and helped in the transition of the virtual product through embedded design into the final product.
Alcatel USA, Inc.
June, 1997 - October, 1999
Software Development Engineer II
Q3 MIB Development: Development in C++ in the Performance Monitoring area of the Q3 Management Information Base for Alcatel USA's broadband 1680 OGX (Optical Gateway Cross Connect).
New feature development for DSC DEXCS1 and DSC DEXCS1L (DSC's narrowband cross connects) including documentation and design (software design and requirement specifications).
C and Z8000 Assembly code sustaining for DSC DEXCS1 and 1L and new feature development. C++ sustaining for the DSC DEXCS1VL. Areas include Performance Monitoring, Connections, Alarms and Fault Isolation.
Education:
- North Seattle Community College, Continue Education Course Work (2010)
- Bachelor of Science Electronics Engineering Technology (BSEET), DeVry University, Kansas City, MO (June, 1997) Honors: Dean's List
- Computer Information Systems (general course work). Columbia College, Columbia, MO (1993 - 1994)
Technologies, Training and Organizational Development Certifications
- 37.5 of 40 hours completed toward PMP Certification Testing (I have not yet tested for my PMP Certification)
- Basic Cryptography
- Video Integration (Identiv (Hirsch Electronics)) Velocity DVR Integration)
- Familiarity with TCP/IP/UDP/ICMP networking DHCP/DNS/POP/IMAP
- SQL/PostgreSQL/Apache(HTTPD)
- ASM (assembler)/C/PhP/BASIC/HTML/CSS/Visual Basic
- Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, OneNote, Access)
- Mastering QuickBooks Certificate (Real World Training)
- Bosch Training (Intrusion / Access Panel)
- Hirsch Certification (DIGI*TRAC and Velocity) (Access control / software)
- PCSC Training (Access / Intrusion panel)
- DMP Training (Intrusion / Access panel)
- Interleaf 6.0 (and 5.0) (Document management software)
- SC DEXCS1/1L Operations (narrowband cross connect)
- Programming in C++, Orientation to Quality
- The Fagan Defect Free Process (including Fagan Inspections)
- Understanding the Basics of Communications Networks
- SONET and Other Broadband Technologies
- Understanding TCP/IP
- First Things First Time Management (Covey Leadership Center)
- 1633 SX Operations (Alcatel USA's wideband cross connect)
- 7 Habits of Highly Effective People (Covey Leadership Center)